With the recent changes at Southwest, seat selection will no longer be available in Concur for flights departing on or after
January 27, 2026, when assigned seating takes effect for Southwest. Travelers will not be able to load the seat map (see below).
A notice has been added in Concur for Southwest Travelers with instructions on how to select their seat:
"For travel after January 27th, for the time being, after completing your Southwest Airlines flight reservation in Concur, please log into your Rapid Rewards Account via southwest.com or your mobile application with your Rapid Rewards number and Flight confirmation to select your seat. We are waiting for a technological update that will allow for the seat selection to occur within Concur."
Delegates should be prepared to share this message with their Travelers and help ensure they understand how to select seats until the option becomes available in Concur.